Building a Documentation Pipeline for a Biometric Software Suite
1,000+
Pages
11
Products
50+
Training hours
100+
People onboarded
Company
Griaule — Campinas, SP, Brazil
Role
Product Manager & Technical Writing Manager
Period
July 2019 – August 2023
The Situation
Griaule had no centralized documentation system. Technical knowledge lived in scattered Google Docs owned by different people — incomplete, inconsistent, and updated only on demand, with delays of weeks or months. As the product portfolio grew to 11 products, including 7 desktop-to-web application migrations happening simultaneously, this became unsustainable.
What I Did
I designed and built a Docs-as-Code pipeline using Sphinx, reStructuredText, and Git Hooks — integrating it into the company's version control and deployment workflow so that documentation updates deployed automatically, continuously, and without manual intervention. I then authored 1,000+ pages of technical content and API references (OpenAPI/Swagger) across the full product suite, managing the documentation lifecycle in parallel with active product development and QA. I also built the company's e-learning infrastructure: 50+ hours of technical training content covering onboarding, product usage, and client education — content that has reached 100+ people and remains in active use today.
The Outcomes
• Documentation went from weeks/months of update delay to continuous, always-current deployment • 1,000+ pages maintained across 11 products simultaneously • Federal Government agency (the company's largest client) directly cited documentation quality in a contract renewal meeting — contributing to continuation and an estimated 10–20% reduction in documentation-related support tickets • 100+ employees and external clients onboarded through the training library