B2G/B2B Portfolio Management: R$7M, 7 Clients, 18 States
R$7M
Annual value
7
Contracts
18
States covered
99.5%
Uptime SLA
Company
Griaule — Campinas, SP, Brazil
Role
Project Manager & Key Account Manager
Period
July 2018 – July 2019
The Situation
Managing 7 contracts (5 B2B, 2 B2G) valued at approximately R$7M annually, across 18 Brazilian states — as the sole interface between technical delivery teams and all clients.
What I Did
Managed the full commercial pipeline from opportunity to contract, overseeing SLA compliance, renewal negotiations, and day-to-day client communication. Also provided Level 1 technical support and software testing to ensure solution stability and reduce escalation rates.
The Outcomes
• 99.5% monthly uptime SLA maintained with zero failures throughout tenure • ~95%+ support SLA compliance — only 2–3 violations in the entire period • Portfolio value grew ~5% through relationship management and renewal negotiation